Can I customize a tee I see on your site?
Yep. We make magic here at Lose Ya Cool. You want it, you got it. Any design on our site can be customized to your liking. When you find a design you like, you can easily let us know what changes you want made to the design so that we can get you your perfect shirt.
Are you an Officially Greek Licensed vendor?
Yes, yes we are.
Can I get other products besides tees with my design on it?
Duh. Didn't we just say we make magic? Just let us know what you're looking for. Patches, pins, pens, notebooks, water bottles, one of a kind jackets, posters, plastic cups, custom branded barf bags...just let us know and we'll make it for you.
I've got an idea for a design. How do I get my idea to you?
Reach out to us using the Custom Proof Request form that can be found here. Uploading your inspiration/imagery for us to reference is extremely helpful and helps us create you the perfect design. If you want to blend a few ideas together, tell us what you like about each design and we can mesh them together to get you exactly what you want.
Does this cost anything?
No, we offer free artwork and revisions until we get your design just how you want it. We aim to nail it on the first try. When we design for you, we consider it a rough draft on a handshake, like a pre-pinky promise. Our only request is that custom designs must be for orders of 38 in quantity and over.
But wait, who do you guys think you are? What makes you so cool? Why should we order from you?
This is not fast fashion, and you're not just buying stock art. More love goes into our process. You're not buying a men's oversized Gildan Beefy-T. We buy dead stock vintage, we design our own cuts, we hand-distress (at your request), and make your graphics look vintage. Like your founding fathers wore that shit. Your shirts will be distressed by hand, in our studio, and there is a real girl making your art.
How do I pay for my order?
You have options.
You can pay your invoice by mailing us a check or online with a credit/debit card.
We can set up a custom ordering link for you and your group, so members can log on and order individually. The link can be opened and closed at your request. After the link is closed, the total order is put into production and shipped to your address about 3 weeks later.
After I place an order, how long until I get it?
For group orders, once you approve your proof, we immediately begin production and printing on your tees. It will take approximately 3 weeks for your order to arrive. We'll keep you updated along the way and we will provide you with tracking information as soon as it leaves our studio.
What is your return policy?
You can probably stop reading now, because you're going to love our tee-shirts.
Since all orders are custom produced, we do not accept returns unless the item ordered is defective or the wrong item is received. We must be notified of the defective/incorrect item(s) within 5 days of product delivery.
Please pay attention to detail when you are ordering, especially with large orders. Come on, focus! We have a final proof for a reason, and once you sign off, you commit to your design. So make sure you ask your big, your little, your grandma, the chair of the chair, and make sure everyone likes the tee shirt design. Double check your sizes. Checking the bust size of your sisters isn't always approved by Greek Life, but in this case, make sure you do. Once your size count is submitted, there's no going back.
We reserve the right to modify our website including these policies at any time without notice. Please contact us if you have any questions regarding these policies. When placing an order with Lose Ya Cool, you are agreeing to the terms and conditions described in these policies.